dkpk Terms and Conditions

01 Definitions and Interpretation

The following terms used in these rules and conditions carry the meanings stated below:

• "Platform" — The dkpk website and all services within it.
• "User" or "Member" — Any person who has registered or used the dkpk platform.
• "Account" — A user's personal gaming account.
• "Balance" — The amount of real money available in the account.
• "Bonus Balance" — Funds granted under a promotion that can be withdrawn subject to meeting specific wagering conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus winnings can be withdrawn.
• "KYC" (Know Your Customer) — The identity verification process.

Where the context requires, the singular includes the plural, and the masculine includes the feminine.

02 Eligibility and Age Requirement

To use dkpk's services, you must meet the following conditions:

• You are at least 21 years of age.
• You do not reside in a jurisdiction where online gaming is completely prohibited.
• You are not bankrupt or under any other legal incapacity.
• You are operating the account in your own name, not on behalf of a third party.
• All information provided is true, accurate, and complete.

dkpk reserves the right to request documents for age and identity verification at any time. Withdrawals may be put on hold until verification is complete.

03 Account Registration

3.1 Single Account Policy

Each individual may open only one dkpk account. If more than one account is found under the same person's name, all of them will be closed and the associated balances may be forfeited.

3.2 Accuracy of Information

The name, date of birth, phone number, and other details provided at registration must be accurate. If any information changes, the support team must be notified immediately.

3.3 Password and Security

It is the user's responsibility to keep the account password confidential. If you suspect unauthorized access to your account, notify dkpk immediately. dkpk will not be liable if the password is compromised due to the user's own negligence.

3.4 KYC Verification

dkpk may verify a user's identity at any time. For this purpose, a copy of a national identity card, passport, or other government-issued document may be requested.

04 Deposits and Withdrawals

4.1 Payment Methods

The following payment methods are currently accepted on the dkpk platform: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major commercial banks). Methods outside this list are not accepted.

4.2 Minimum Limits

• Minimum deposit: ৳500 (for all methods).
• Minimum withdrawal: ৳800.

4.3 Withdrawal Processing

Withdrawals are generally completed within 1 hour of the request being accepted. Processing may be delayed if KYC verification is not complete or if an account review is in progress.

4.4 Withdrawal Conditions

• Withdrawals can only be made using the same method used for the deposit.
• If any bonus is active on the account, withdrawals may be restricted until the wagering requirement is met.
• dkpk reserves the right to carry out additional verification for suspicious transactions.

4.5 Failed Transactions

If a deposit or withdrawal fails due to a technical error, contact the support team. Our team will review the matter and provide a resolution promptly.

05 Bonuses and Promotions

5.1 Welcome Bonus

dkpk offers new members a 120% bonus on the first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200.

5.2 Wagering Requirement

Before withdrawing winnings earned from a bonus, a 20x wagering requirement on the bonus amount must be completed. The calculation is based on the bonus amount only — not on the combined total of deposit and bonus. Example: ৳1,200 bonus × 20 = ৳24,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Promotion Rules

• Each promotion applies to one member, one device, and one household.
• If any winnings are to be cashed out after claiming a bonus, fulfilling the related conditions is mandatory.
• dkpk reserves the right to cancel a bonus if an unusual betting pattern is detected.
• Details regarding VIP program benefits and cashback are published separately.

06 Gaming Rules

6.1 Game Results

All games on the dkpk platform are operated on software from accredited providers. Game results are determined by a Random Number Generator (RNG) and cannot be known in advance by any party.

6.2 Technical Issues

If a game remains incomplete due to a server disconnection or technical error, dkpk will make reasonable efforts to compensate for the loss. However, dkpk is not liable for bets lost due to an internet connection failure.

6.3 Fair Play Policy

dkpk is committed to fair play. All games are conducted in a clean and transparent manner. If any player is found using bots, automated software, or unfair methods, their account will be closed.

6.4 Sports Betting

Markets are available for various sports including cricket, football, and kabaddi. Be aware of the relevant rules and odds changes before placing a bet. If an event is cancelled, the bet amount is generally refunded.

07 Prohibited Activities

Any of the following activities is strictly prohibited and may result in the immediate closure of the account:

• Opening or operating multiple accounts.
• Registering with false or misleading information.
• Accessing or using another person's account.
• Money laundering or conducting illegal financial activities.
• Misuse of bonuses or promotions (bonus abuse).
• Using automated betting software or bots.
• Attempting to interfere with the platform's security.
• Harassing or defrauding other members.
• Placing bets on behalf of a third party.

Any winnings obtained from prohibited activities will be forfeited. Information may be shared with law enforcement agencies if required.

08 Account Suspension and Closure

8.1 By dkpk

dkpk may suspend or permanently close an account at any time without prior notice in the following circumstances:

• In the event of a breach of terms and conditions.
• If identity is not verified or false information is provided.
• If suspicious financial activity is detected.
• Upon instruction from a regulatory authority.

8.2 By the User

Any member may close their account voluntarily. Contact the support team to do so. Withdrawing winnings and balance before closing the account is required.

8.3 Self-Exclusion

As part of responsible gaming, members can temporarily deactivate their account for a specific period. Learn more on the Responsible Gaming page.

09 Limitation of Liability

dkpk will not be liable, to the maximum extent permitted by applicable law, for the following:

• Loss caused by internet disconnection.
• Delays or failures in third-party payment services.
• Unauthorized access to an account due to the user's own negligence.
• A game remaining incomplete due to reasons beyond the user's control.
• Indirect or consequential losses.

dkpk always uses SSL encryption and modern security technology to ensure a safe and reliable service.

10 Privacy

The collection, storage, and use of users' personal information is governed by our separate Privacy Policy. By accepting these terms, you are also considered to have accepted the Privacy Policy.

Key points:

• Information provided during registration and payment is stored securely.
• Information is not shared with third parties, except where legally required.
• Users may request to view and correct their own information.

11 Dispute Resolution

11.1 Complaint Process

If you have any dispute or complaint, please contact the dkpk support team first — via 24/7 live chat or email ([email protected]). We provide assistance in both Bengali and English.

11.2 Review Process

After receiving a complaint, our team will review the matter as quickly as possible and try to provide a fair resolution. Additional information or documentation may be requested if needed.

11.3 Final Decision

dkpk's decision on game results and technical matters will be considered final, provided it is always made on the basis of appropriate evidence.

12 Changes to Terms

dkpk reserves the right to change or update these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the date will be updated.
• For significant changes, members may be notified by email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree with any change, please inform the support team before closing your account.

Always visit this page for the most current applicable terms.